Contact information

đź’Ś Contact Us

At Velurea, we’re here to make your shopping experience as beautiful and effortless as possible.
Whether you have a question about a product, your order, or just want to say hello — we’d love to hear from you.

Get in Touch

📧 Email Support

For general enquiries, order updates, or returns:
support@velurea.co.za

We aim to respond to all messages within 24 hours (Mon–Sat).

đź’¬ Live Chat

If you see our live chat icon on the bottom of the screen, our team is online and ready to assist you in real time.

📱 Social Media

Stay connected and inspired through our latest décor drops, gift ideas, and seasonal sales:

🏡 Our Office

(Online store only — no walk-in location)
Cape Town, South Africa
Business hours: Mon–Sat, 9am–6pm

✨ Need Help Fast?

Before reaching out, you might find instant answers in our:

🌸 Velurea Home — bringing elegance, warmth, and comfort to South African homes, one piece at a time.