Refund policy

Velurea – Return & Refund Policy

Last updated: November 2025

At Velurea, your satisfaction is important to us. If you are not fully happy with your purchase, we’re here to help. Please review our return and refund policy below.

1. Return Window

You may request a return within 14 days of receiving your item.
After 14 days have passed, we unfortunately cannot offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be unopened, unused, and in its original packaging.

  • All accessories, manuals, and components must be included.

  • Proof of purchase (order number or receipt) is required.

We do not accept returns for items that are opened, used, damaged, or not in their original condition.

3. Non-Returnable Items

The following items cannot be returned:

  • Opened or used products

  • Items damaged after delivery

  • Gift cards

  • Clearance/Final sale items

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer.
We do not provide prepaid return labels.

You may choose any courier, but we recommend using a trackable service, as we cannot guarantee receipt of your returned item.

5. Refunds

Once your return is received and inspected, we will notify you via email.
Your refund will be processed if the item meets all eligibility requirements.

Refunds will be issued to the original payment method.
Please allow up to 3–10 business days for processing depending on your bank or payment provider.

6. Exchanges

We only replace items if they are defective or damaged on arrival.
If you need an exchange for the same item, contact us within 14 days of delivery.

7. Damaged or Faulty Items

If you receive an item that is damaged, defective, or incorrect:

  1. Contact us within 48 hours of delivery.

  2. Provide clear photos/videos of the issue.

  3. We will guide you through a replacement or refund.

8. How to Start a Return

To initiate a return, please contact our support team:

📧 Email: support@velurea.com

We will provide you with return instructions and the return address.

9. Important Notes

  • We cannot process returns that are shipped without contacting us first.

  • Any item returned to us without authorization may not be eligible for a refund.

  • Shipping fees are non-refundable.