Terms of service
⚖️ Terms of Service
Last updated: November 2025
Welcome to Velurea. By using our website www.velurea.co.za, you agree to the following Terms of Service. Please read them carefully before making a purchase.
🛍️ 1. General Information
Velurea Home is an online retail store based in South Africa.
By visiting our site or purchasing something from us, you agree to these terms, our Privacy Policy, and our Shipping & Returns Policy.
💰 2. Products & Pricing
We aim to ensure all product information, descriptions, and prices are accurate.
However, prices and availability may change without notice.
If a pricing or stock error occurs, we’ll contact you before processing your order.
💳 3. Payments
All prices are listed in South African Rand (ZAR).
We accept major payment methods including credit/debit cards, PayFast, Ozow, and SnapScan.
Your payment information is handled securely and never stored by Velurea Home.
🚚 4. Orders & Delivery
Once you place an order, you’ll receive an order confirmation email.
Delivery times vary depending on product type and location (see our Shipping Policy).
We are not liable for delays caused by courier services, customs, or unforeseen circumstances.
🔁 5. Returns & Refunds
Please refer to our Shipping & Returns Policy for details on returning or exchanging an item.
Velurea Home reserves the right to deny returns that do not meet our policy conditions.
⚠️ 6. Product Use
All products are for personal use only.
We are not responsible for damages or injuries arising from misuse of our products.
🔒 7. Privacy
Your use of this website is governed by our Privacy Policy, which explains how we handle your personal data.
📸 8. Intellectual Property
All content on this website — including images, logos, text, and designs — is the property of Velurea.
You may not copy, reproduce, or use any part of it without written permission.
⚖️ 9. Limitation of Liability
Velurea will not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products.
📝 10. Changes to These Terms
We may update or modify these Terms of Service at any time.
Updates will be posted on this page, and the date will be revised accordingly.
✨ Thank you for supporting a proudly South African brand. At Velurea, we’re dedicated to making everything easy and comfortable.